Deskripsi Pekerjaan
Join our dynamic team as a Remote Customer Support Specialist in Charlotte, NC! Enjoy the flexibility of working from home while making a real impact with weekly paychecks. We're seeking motivated individuals to deliver exceptional service to our growing client base. This full-time role offers competitive compensation, comprehensive benefits, and a supportive virtual work environment.
At Apex Solutions Group, we value our employees and believe in rewarding dedication with timely compensation. If you're passionate about customer success and thrive in remote settings, this opportunity is tailor-made for you.
Tanggung Jawab
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with internal teams to resolve complex technical issues
- Meet weekly performance metrics including response times and resolution rates
- Identify opportunities for process improvements and contribute to team training
- Uphold company standards for data security and confidentiality
Kualifikasi
- High school diploma or equivalent; associate's degree preferred
- 2+ years in customer support or related field
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office suite
- Excellent verbal/written communication and problem-solving skills
- Self-motivated with ability to work independently in remote setting
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including occasional weekends