Job Description
Join Detroit Tech Solutions and transform your career with our remote Customer Support Specialist position offering weekly pay! We're seeking tech-savvy professionals passionate about delivering exceptional service. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, inclusive environment. Our competitive compensation package includes health benefits, professional development stipends, and weekly paycheck processing. Be part of a Detroit-based innovator revolutionizing customer experience in the digital age.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM software to document interactions and track ticket resolution
- Collaborate with cross-functional teams to address complex technical issues
- Identify trends in customer feedback to improve service protocols
- Maintain comprehensive knowledge of company products and services
- Contribute to continuous improvement initiatives for support workflows
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 2+ years in customer support or technical assistance role
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Proven track record of meeting/exceeding performance metrics
- Reliable high-speed internet and quiet home office setup