Job Description
Join Boston Tech Solutions Inc., a leading innovator in digital platforms, as a Remote Customer Support Specialist. We're seeking tech-savvy professionals to deliver exceptional client experiences from the comfort of your home. Enjoy weekly paychecks, flexible scheduling, and collaborate with our Boston-based team while working 100% remotely. This role offers competitive compensation, comprehensive benefits, and opportunities for growth within our dynamic organization.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM systems to document interactions and track resolution metrics
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities for premium service packages
- Maintain detailed knowledge base articles for self-service resources
- Participate in daily stand-ups and bi-weekly training sessions
- Adhere strictly to data security protocols and privacy regulations
Qualifications
- 3+ years in customer support or technical assistance roles
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot software/hardware issues remotely
- Experience working in fast-paced, deadline-driven environments
- High-speed home internet and quiet workspace required
- Flexible availability to cover US/UK business hours
- Relevant certifications (e.g., ITIL, Google Support) preferred