Job Description
Join FlexiPay Solutions, a leader in remote workforce management, as a Remote Customer Support Specialist. Enjoy the flexibility of working from anywhere in Fresno while receiving weekly pay and comprehensive benefits. We're seeking empathetic professionals to deliver exceptional service to our growing client base.
Why Choose Us?
- Weekly direct deposit pay (every Friday)
- 100% remote work with no commute
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Update customer records in CRM systems
- Collaborate with support team on complex cases
- Meet weekly performance metrics (CSAT, resolution time)
- Document interactions and maintain case histories
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce, Zendesk)
- Strong typing skills (40+ WPM)
- Excellent communication and problem-solving abilities
- Reliable internet connection (10+ Mbps)
- Quiet home office environment
- Availability to work rotating weekends