Job Description
Join ConnectHome Solutions and transform your career with 100% remote work opportunities in San Antonio! We're seeking dedicated Customer Support Specialists to join our growing team with weekly pay and flexible schedules. Enjoy the freedom to work from anywhere in Texas while providing exceptional service to our clients. Our competitive compensation package includes paid training, performance bonuses, and comprehensive benefits. No commute, no office politics – just pure professional growth from the comfort of your home.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues and troubleshoot software problems
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet weekly performance metrics for resolution time and customer satisfaction
- Proactively identify process improvements and suggest solutions
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years of customer service or technical support experience
- Proficiency with CRM software and ticketing systems
- Strong problem-solving and communication skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Flexible availability including evening/weekend shifts as needed