Job Description
Join Boston Virtual Solutions Inc., a leading remote-first employer, and launch your career with our urgent hiring drive! We're seeking dedicated Remote Customer Support Specialists to deliver exceptional service from home. Enjoy the flexibility of remote work with guaranteed weekly pay, comprehensive benefits, and a collaborative virtual environment. As a key member of our Boston-based team, you'll drive customer satisfaction while advancing your professional growth. Apply now to secure your spot in this high-demand role!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM system and identify improvement opportunities
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed weekly performance metrics (response time, resolution rate)
- Participate in ongoing product training and certification programs
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills
- High-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent technical certification preferred