Job Description
Join TechSolutions Inc. and transform your career with a remote Customer Support Specialist role featuring weekly pay and full-time flexibility! Work from anywhere in Detroit or Ohio while delivering exceptional customer experiences. We're seeking tech-savvy individuals to resolve inquiries, troubleshoot issues, and drive satisfaction. Enjoy competitive compensation, comprehensive training, and a supportive remote team environment. No commute, no office politics—just impactful work from home!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Utilize CRM tools to document cases and maintain accurate records
- Collaborate with technical teams to resolve complex escalations
- Identify trends and provide feedback for product improvements
- Meet/exceed weekly KPIs for response times and resolution rates
- Participate in ongoing training to master new technologies
- Maintain strict confidentiality of customer data
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet and quiet home office setup
- Strong problem-solving and conflict resolution abilities
- Available to work flexible hours including weekends
- Valid work authorization in the US