Job Description
Join our award-winning remote team in Dallas, TX with weekly pay! NexTech Solutions is hiring Customer Support Specialists to deliver exceptional service from home. Enjoy flexible hours, competitive benefits, and the opportunity to grow with a tech industry leader. Hiring now for immediate start!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document cases in CRM systems with precision
- Collaborate with technical teams for complex issues
- Meet/exceed customer satisfaction metrics
- Train on new products and processes monthly
- Contribute to knowledge base improvements
Qualifications
- 2+ years customer support experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional written and verbal communication
- High-speed internet and quiet workspace
- Ability to work independently and manage time
- Experience with remote collaboration tools