Job Description
Join FlexiHire Solutions and unlock the freedom of remote work with weekly paychecks! We're seeking dynamic Customer Support Specialists to join our growing team in Oklahoma City. Enjoy flexible hours, competitive compensation, and the opportunity to deliver exceptional service—all from the comfort of your home. Our cutting-edge platform ensures seamless collaboration while prioritizing work-life balance. If you're passionate about helping others and thrive in autonomous environments, this role is your perfect fit.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Utilize CRM tools to document interactions and track resolution progress
- Collaborate with technical teams to troubleshoot complex issues
- Maintain high customer satisfaction metrics through empathetic communication
- Process returns and exchanges efficiently while adhering to company policies
- Identify trends in customer feedback to improve service quality
- Participate in weekly team training sessions and performance reviews
Qualifications
- 1+ years of customer support experience preferred
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable device (laptop/desktop) and headset for remote work
- Must be located in Oklahoma City area for timezone alignment