Job Description
Join FlexiPay Solutions Inc., a leading remote-first employer, and transform your career with our innovative weekly pay model! We're seeking a dynamic Remote Customer Support Specialist to deliver exceptional service while enjoying financial flexibility with weekly direct deposits. As a key member of our San Antonio-based team (with fully remote work options), you'll resolve customer inquiries, troubleshoot technical issues, and contribute to our award-winning service culture. This role offers competitive compensation, comprehensive benefits, and a supportive virtual work environment designed for modern professionals.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Troubleshoot technical issues for software and hardware products
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including resolution times and CSAT scores
- Continuously update product knowledge through training modules
- Contribute to process improvements for customer workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills in English
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while collaborating in virtual teams
- Flexibility to work occasional evenings/weekends as needed