Job Description
Join Chicago's fastest-growing remote team! Apex Solutions Group is seeking a dedicated Customer Support Specialist to deliver exceptional service from home. Enjoy weekly paychecks, flexible hours, and a supportive virtual culture. No commute, no office politics—just impactful work helping clients achieve their goals. Full training provided with advancement opportunities for top performers.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and refunds using Salesforce CRM
- Collaborate with technical team to troubleshoot complex issues
- Document interactions and update customer records daily
- Meet/exceed weekly performance metrics (response time, resolution rate)
- Participate in virtual team meetings and training sessions
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent (college degree a plus)
- Proficient in Microsoft Office and CRM systems
- Exceptional written/verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Available for evening/weekend shifts as needed