Job Description
Join ApexConnect Solutions and enjoy the flexibility of remote work with weekly paychecks! We're seeking a motivated Customer Support Specialist to deliver exceptional service from your home office in Long Beach, CA. This contract role offers competitive hourly rates, a supportive virtual team environment, and the opportunity to grow your career while maintaining work-life balance.
What We Offer:
- Weekly direct deposit payments
- Full remote work setup provided
- Comprehensive training and certifications
- Flexible daytime/nighttime schedules
- Health and wellness stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical team for complex issue escalation
- Meet weekly performance metrics (response time, resolution rate)
- Participate in virtual team meetings and training sessions
- Identify process improvement opportunities for customer experience
Qualifications
- 1+ years customer service experience required
- High-speed internet and quiet home office space
- Type 40+ WPM with strong written communication skills
- Proficiency with CRM software (Salesforce/Zoho preferred)
- Available to work flexible shifts including weekends
- Reliable computer with Windows 10 or macOS
- Ability to pass background check and drug screening
- Spanish bilingual a plus