Job Description
Join our dynamic remote team at Apex Solutions Group and enjoy the flexibility of working from anywhere in Indianapolis with weekly pay! We're seeking a passionate Customer Support Specialist to deliver exceptional service to our growing client base. This contract position offers competitive compensation, full benefits eligibility, and a supportive virtual environment where your expertise truly matters.
As a key member of our customer success team, you'll resolve inquiries efficiently, build lasting client relationships, and contribute to our industry-leading satisfaction metrics. We provide comprehensive training, cutting-edge tools, and a collaborative culture that values your professional growth.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ resolution rate
- Document interactions accurately in CRM system while maintaining strict data confidentiality
- Collaborate with technical teams to resolve complex escalations within SLA timeframe
- Proactively identify upsell opportunities and contribute to revenue targets
- Participate in weekly training sessions to refine product knowledge and service techniques
- Monitor customer satisfaction metrics and implement improvement strategies
Qualifications
- 2+ years customer service experience in remote or hybrid environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup
- Flexibility to work evenings/weekends during peak seasons
- Indianapolis-based candidates preferred for timezone alignment