Job Description
Join NexGen Solutions Inc., a Sacramento-based innovator in fintech, and transform your career with remote work flexibility and weekly pay. We're seeking a dedicated Customer Support Specialist to deliver exceptional experiences for our growing client base. Enjoy the stability of full-time employment with the freedom to work from anywhere in the US. Our competitive benefits include health insurance, 401K matching, and professional development stipends.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM system with precise details and resolution steps
- Collaborate with technical team to troubleshoot complex payment processing issues
- Identify trends in customer feedback to improve service protocols
- Train new support agents on product knowledge and compliance standards
- Meet daily SLA targets for response and resolution times
Qualifications
- 2+ years in customer support or fintech environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving skills with attention to detail
- High-speed internet and quiet home office setup
- Valid US work authorization