Job Description
Join ConnectCare Solutions as a fully remote Customer Support Specialist and enjoy the freedom of working from anywhere in Wichita, KS! We're seeking empathetic professionals to deliver exceptional service while earning weekly paychecks. No commute, no office politics – just flexible hours and a supportive virtual team environment. Our comprehensive training program ensures you're equipped to succeed, with opportunities for growth into senior roles or specialized departments.
As a key member of our customer experience team, you'll resolve inquiries efficiently, maintain high satisfaction scores, and contribute to our industry-leading 98% retention rate. We provide all necessary equipment and software, so you can start immediately. Perfect for individuals seeking stability, remote work benefits, and consistent weekly compensation.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 98% resolution rate
- Process transactions, updates, and account modifications accurately
- Document all interactions in CRM system with detailed notes
- Meet daily performance metrics including handle time and quality scores
- Collaborate with technical team to resolve complex issues
- Identify upsell opportunities and cross-sell relevant services
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/inbound setting
- Type 45+ WPM with strong written communication skills
- Proficiency in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Self-motivated with excellent time management abilities