Job Description
Join Atlanta's fastest-growing remote employer and enjoy the freedom of working from home with weekly pay! Apex Connect Solutions is seeking passionate Remote Customer Support Specialists to deliver exceptional service to our tech clients. This role offers immediate benefits including paid training, flexible scheduling, and bi-weekly paychecks.
As a key member of our virtual team, you'll resolve technical inquiries via chat/email while building lasting client relationships. We provide all necessary equipment and comprehensive onboarding. No commute, no office politics—just rewarding work with growth opportunities in Atlanta's thriving tech ecosystem.
Responsibilities
- Resolve technical inquiries via email/chat within SLA targets
- Document cases accurately in CRM systems with detailed notes
- Collaborate with Tier 2 engineers for complex issue escalation
- Maintain 95%+ customer satisfaction through empathetic communication
- Participate in daily virtual team stand-ups and training sessions
- Identify process improvement opportunities for client workflows
- Adhere to HIPAA/GDPR compliance protocols for data handling
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Strong written communication with professional email etiquette
- Ability to troubleshoot basic connectivity/software issues
- Reliable high-speed internet and quiet home workspace
- Flexible availability including evening/weekend shifts
- US work authorization and reliable transportation for occasional on-site meetings