Job Description
Join our dynamic remote team as a Customer Support Specialist at NexaConnect Solutions! We're seeking tech-savvy professionals in Oklahoma City to deliver exceptional customer experiences with weekly pay. Enjoy the flexibility of remote work while supporting our growing client base in the fintech sector. Our commitment to work-life balance and competitive benefits makes this an ideal opportunity for career-driven individuals.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases in CRM system while maintaining 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Identify process improvements to enhance customer journey
- Meet weekly performance targets for response times
- Participate in ongoing training for product updates
Qualifications
- 2+ years customer service experience in remote environment
- Proficient with Zendesk, Salesforce, or similar CRM tools
- Excellent written and verbal communication skills
- High-speed internet connection and quiet home office
- Ability to work flexible hours including weekends
- Associate degree in Business or related field preferred