Job Description
Join our dynamic remote team and enjoy the flexibility of working from home in Jacksonville, FL with weekly pay! We're seeking a dedicated Customer Support Specialist to deliver exceptional service to our growing client base. This contract role offers immediate start and consistent weekly payouts, making it ideal for professionals seeking work-life balance.
As a key member of our support team, you'll resolve inquiries via email and chat while contributing to a positive customer experience. We provide comprehensive training and a supportive virtual environment where your contributions are valued.
Responsibilities
- Respond to customer inquiries via email and chat with accuracy and empathy
- Resolve technical issues and product-related questions using knowledge base tools
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with team leads to escalate complex issues efficiently
- Meet weekly performance metrics for response time and resolution rate
- Participate in virtual training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient in CRM software and ticketing systems (e.g., Zendesk)
- Exceptional written communication skills in English
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible schedule availability including weekend coverage