Job Description
Join Boston Connect Solutions as a Remote Customer Support Specialist and enjoy the perfect blend of professional growth and work-life balance. We're seeking passionate individuals to deliver exceptional service from the comfort of your home office. With weekly pay, no commute, and comprehensive training, this role offers stability and flexibility in Boston's thriving tech ecosystem. What we offer: Competitive hourly rates, paid time off, health benefits, and career advancement opportunities. Why Boston? Leverage our local partnerships while working remotely with a globally recognized company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and shipping requests accurately
- Update CRM systems with detailed case documentation
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities through consultative conversations
- Participate in weekly performance reviews and training sessions
- Maintain 40+ weekly average handle time targets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong typing speed (60+ WPM) and multitasking abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Available to work flexible shifts including evenings/weekends