Job Description
Urgently Hiring Remote Workers in Columbus, VA! TechNova Solutions is seeking dynamic Customer Support Specialists to join our award-winning team. Enjoy the flexibility of working from home with weekly pay and comprehensive benefits. Perfect for tech-savvy individuals who thrive in remote environments. Immediate start available!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve processes
- Maintain 95%+ customer satisfaction scores
- Participate in weekly performance reviews and training
Qualifications
- 2+ years customer support experience
- Proficient in Zendesk/CRM platforms
- Strong internet connection (20+ Mbps)
- Quiet, dedicated home office space
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Typing speed of 50+ WPM