Job Description
Join TechConnect Solutions as a Remote Customer Support Specialist and become a vital part of our award-winning team! We're seeking empathetic tech-savvy individuals to deliver exceptional customer experiences from the comfort of your Wichita home. Enjoy flexible scheduling, competitive pay, and comprehensive training while supporting Fortune 500 clients with cutting-edge SaaS solutions.
Why Wichita? Our remote hub in Kansas offers unmatched work-life balance with no commute, while tapping into Wichita's skilled talent pool. This role is perfect for students, parents, or professionals seeking supplemental income without sacrificing career growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Master our proprietary CRM and diagnostic tools to troubleshoot technical issues
- Document interactions accurately in Salesforce while maintaining SLA targets
- Collaborate with Tier 2 engineers for complex escalations
- Proactively identify upsell opportunities for premium service packages
- Participate in weekly virtual training sessions to enhance product knowledge
Qualifications
- High school diploma/GED; associate degree preferred
- 1+ years customer service or tech support experience
- Proficient in Microsoft Office and remote collaboration tools
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work 20-25 hours/week across flexible shifts
- CompTIA A+ certification or equivalent technical knowledge