Job Description
Join FlexiPay Solutions and transform your work-life balance with our 100% remote daily pay positions! We're seeking motivated Customer Service Specialists in San Francisco and Texas to deliver exceptional support while enjoying the flexibility of working from home. No commutes, no office politics—just consistent daily payments and the freedom to thrive professionally. Our platform ensures seamless onboarding and ongoing support to empower your success.
Responsibilities
- Handle 50+ daily customer inquiries via chat/email with 95% satisfaction rate
- Process payments and resolve billing discrepancies within SLA
- Update CRM records with 100% accuracy for audit compliance
- Collaborate with remote teams using Slack and Zoom for complex issues
- Meet daily productivity targets while maintaining quality standards
- Contribute to process improvement initiatives quarterly
Qualifications
- 2+ years customer service experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Proven ability to resolve payment and billing escalations
- Strong typing speed (50+ WPM) with multitasking aptitude
- Flexible availability for rotating shifts including weekends
- High-speed internet and quiet home office environment
- Positive attitude with conflict resolution certification preferred