Job Description
Join FlexPay Solutions and transform your work-life balance with our revolutionary remote daily pay program! We're seeking energetic Customer Specialists to support our Nashville-based fintech clients. Enjoy the flexibility of remote work while receiving same-day pay for your efforts. No more waiting for weekly or bi-weekly paychecks – get paid daily for your hard work!
As a key member of our customer experience team, you'll provide exceptional support to users of our innovative payment platforms. This is a contract opportunity perfect for self-motivated individuals who thrive in remote settings and value financial freedom.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for fintech clients
- Resolve payment inquiries and transaction issues with accuracy and empathy
- Process daily payment adjustments and account modifications
- Document all interactions in CRM systems with precision
- Meet daily performance metrics for resolution times and customer satisfaction
- Collaborate with Nashville-based team leads for process improvements
Qualifications
- 1+ years of customer service or call center experience
- Proficiency with CRM software and remote work tools
- Strong problem-solving and communication skills
- High-speed internet and quiet home workspace required
- Ability to work independently with minimal supervision
- Experience with payment processing systems preferred
- Nashville residency strongly preferred