Job Description
Join Nexus Solutions Inc., a leading tech innovator, as a Senior Customer Service Representative. We're seeking passionate professionals to deliver exceptional remote support from the heart of Oakland. Enjoy flexible hours, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Responsibilities
- Handle complex customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues using CRM tools like Salesforce and Zendesk
- Collaborate with engineering teams to escalate product feedback
- Maintain detailed case documentation and performance metrics
- Train new representatives on service protocols
- Proactively identify process improvements
Qualifications
- 3+ years in B2B customer support or tech industry
- Expertise in CRM platforms and ticketing systems
- Exceptional written/verbal communication skills
- Ability to troubleshoot technical problems independently
- Remote work experience required
- Strong organizational skills with attention to detail
- Associate degree or equivalent certification