Job Description
Join FlexiPay Solutions, Seattle's leading daily pay platform, and transform how people access their earnings. We're seeking empathetic Remote Customer Specialists to support our growing user base with immediate financial solutions. Work fully remotely while making tangible impacts on people's financial lives.
This role offers unmatched flexibility with daily payouts through our proprietary system. Perfect for students, gig workers, or anyone seeking predictable income without traditional payroll delays.
Responsibilities
- Resolve 25+ customer inquiries daily via chat/email regarding payment processing and account features
- Verify user identities and transaction histories with 99% accuracy
- Proactively address payment delays and escalate technical issues to engineering
- Maintain 95% satisfaction rate through personalized financial guidance
- Document all interactions in Salesforce for compliance and process improvement
- Collaborate with Seattle-based fintech team on feature enhancements
- Participate in bi-weekly virtual training on new compliance regulations
Qualifications
- 2+ years customer support experience with daily performance metrics
- Proficiency with Zendesk and CRM platforms
- Ability to process 40+ transactions/hr with attention to detail
- Familiarity with Washington state financial regulations
- Exceptional written communication skills for remote collaboration
- Self-motivated with home office setup meeting ergonomic standards
- Available for 4-hour shifts between 6AM-9PM PST
- Passion for financial inclusion and immediate access to earnings