Job Description
Join FlexiPay Solutions – Where Your Work Pays Daily!
We're revolutionizing payment solutions for businesses nationwide, and we need exceptional Remote Customer Specialists to join our dynamic team. Enjoy the flexibility of remote work with the stability of daily pay – no more waiting for biweekly checks! Based in Boston, GA, you'll be part of a forward-thinking company that values your contributions and rewards you promptly.
Why Choose FlexiPay?
- Daily direct deposit – get paid for your work every single day
- 100% remote work – flexibility to excel from home
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement pathways
- Cutting-edge tech tools and training
Responsibilities
- Handle 50+ daily customer inquiries via chat/email/phone with 95% satisfaction rate
- Resolve payment processing issues within SLA timelines
- Update CRM records with 100% accuracy for all client interactions
- Collaborate with finance team to troubleshoot payment discrepancies
- Identify upsell opportunities for premium payment solutions
- Participate in bi-weekly virtual team training sessions
- Maintain strict compliance with PCI-DSS security protocols
Qualifications
- 3+ years customer service experience in fintech or SaaS
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving skills for payment-related issues
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup
- Strong written communication skills (no regional accent restrictions)
- Available to work core hours: 9 AM - 5 PM EST