Job Description
Join FlexiPay Solutions and transform your work-life balance with our industry-leading remote daily pay program! We're seeking passionate Customer Support Specialists in Austin to deliver exceptional service while enjoying the freedom of flexible scheduling and same-day compensation. As a pioneer in financial tech innovation, we empower our team members to thrive professionally without the stress of traditional payroll cycles.
At FlexiPay, you'll become part of a vibrant community of remote professionals who value autonomy, growth, and financial flexibility. Our Austin-based team enjoys competitive compensation, comprehensive benefits, and cutting-edge tools – all while making a tangible impact on small businesses nationwide. Ready to escape the weekly paycheck grind?
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution
- Process transactions and troubleshoot payment system issues for SMB clients
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with Austin-based product team to identify improvement opportunities
- Achieve daily performance metrics including CSAT scores and resolution times
- Participate in ongoing training to master new payment technologies
Qualifications
- Minimum 2 years experience in customer support or fintech
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated home office setup
- Available for flexible shifts including weekend coverage
- Experience with PCI DSS compliance protocols preferred