Job Description
Join our elite 24/7 support team as a Remote Night Shift Customer Support Specialist in Denver! We're seeking tech-savvy professionals to deliver exceptional service during our overnight hours (10 PM - 6 AM MT). Enjoy competitive compensation, comprehensive benefits, and the flexibility of working from home while supporting global clients across diverse industries.
Why NightShift Solutions?
• Industry-leading training and career advancement
• Dedicated home office equipment stipend
• Health, dental, and vision insurance
• 401(k) with company matching
• Paid time off and holiday pay
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases accurately in Salesforce and maintain SLA compliance
- Collaborate with global support teams during handover periods
- Escalate critical issues to senior engineers with clear context
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years in technical customer support or IT helpdesk roles
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication skills
- Ability to work independently during overnight hours
- CompTIA A+ or equivalent certification preferred
- High-speed home internet (minimum 50 Mbps)