Job Description
Join TechNova Solutions as a Remote Night Shift Customer Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to deliver exceptional service while our West Coast team sleeps. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work from the comfort of your home. This role requires availability between 11 PM - 7 AM PST, Monday through Friday. Ideal for night owls and those seeking non-traditional work schedules.
Responsibilities
- Respond to customer inquiries via chat, email, and phone during night shift hours (11 PM - 7 AM PST)
- Resolve technical issues, process orders, and troubleshoot account problems
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with global teams to ensure seamless customer handoffs
- Meet performance metrics including response times and resolution rates
- Identify trends in customer feedback and escalate critical issues
- Participate in ongoing training to maintain product knowledge
Qualifications
- 1+ years of customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and patience
- High-speed internet connection and quiet home office
- Ability to work independently during overnight hours
- Experience with remote work tools (Slack, Zoom, VPN)
- US work authorization and residency