Job Description
Launch your career with Illinois Tech Solutions' remote Customer Specialist role – designed specifically for motivated individuals with no prior experience. Join our award-winning support team and transform your passion for helping people into a thriving professional journey.
What You'll Gain:
- Comprehensive paid training program ($2,000 value)
- Career advancement pathways into sales or tech support
- Full benefits package including health insurance and 401k
- Home office stipend ($500 setup allowance)
- Flexible schedule with core hours 10am-3pm CT
About Our Team:
We're Chicago's fastest-growing tech support provider, serving 500+ local businesses. Our remote-first culture combines the energy of a startup with the stability of an established leader.
Responsibilities
- Respond to customer inquiries via email, chat, and phone within 2-hour SLA
- Process orders, returns, and account updates using our CRM system
- Collaborate with senior specialists to resolve complex issues
- Document customer interactions accurately in Salesforce
- Participate in daily team huddles and monthly training sessions
- Maintain 95%+ customer satisfaction score through quality service
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (no degree required)
- Zero experience necessary – we provide all training
- Strong communication skills with empathetic approach
- Reliable high-speed internet connection
- Quiet dedicated workspace at home
- Ability to type 30+ WPM with accuracy
- Authorization to work in United States
- Basic proficiency with Microsoft Office Suite