Job Description
Launch your remote career with ConnectCare Solutions! We're hiring entry-level Customer Specialists to join our dynamic team. No experience required—we provide all equipment including laptop, headset, and software training. Enjoy competitive pay, flexible remote work, and full benefits while supporting clients across Virginia.
Join 500+ team members thriving in our supportive culture. We offer paid training, career advancement paths, and monthly performance bonuses. If you're a motivated communicator ready to grow professionally, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues using provided CRM tools
- Document interactions accurately in company systems
- Collaborate with specialists for complex case escalation
- Meet monthly performance metrics for quality and efficiency
- Participate in weekly virtual training sessions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong verbal/written communication skills
- Reliable home office with quiet workspace
- Ability to pass background check
- Basic computer literacy
- Must be available for weekday shifts (9am-5pm EST)