Job Description
Join our award-winning remote team in Omaha, NE! We're hiring Entry-Level Customer Support Specialists with no experience required. Enjoy the freedom of working from home with flexible hours that fit your lifestyle.
Why This Role Rocks:
- 100% remote work anywhere in the US
- Flexible scheduling (evenings/weekends available)
- Comprehensive paid training
- Career growth opportunities
- Health benefits for part-time employees
As a key member of our support team, you'll help customers resolve issues, build relationships, and deliver exceptional service—all while gaining valuable experience for your career journey.
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues using troubleshooting guides
- Update customer records in CRM systems
- Collaborate with team members using Slack
- Maintain customer satisfaction metrics
- Document interactions and solutions
- Attend weekly virtual training sessions
Qualifications
- No experience necessary—training provided!
- High school diploma or equivalent
- Reliable computer & high-speed internet
- Typing speed of 25+ WPM
- Excellent written communication skills
- Ability to work independently
- Flexible schedule availability
- Problem-solving mindset