Job Description
Join our dynamic team as a Remote Entry-Level Customer Support Specialist and launch your career in the thriving tech industry. Enjoy the flexibility of working from home while delivering exceptional service to clients across Ohio. We provide comprehensive training and a supportive environment for growth. Perfect for recent graduates or career changers looking to build foundational skills in customer relations and digital communication.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and troubleshoot product-related problems
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Contribute to process improvement initiatives
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent; college coursework preferred
- Strong written and verbal communication skills
- Basic computer literacy and internet proficiency
- Ability to work independently in a remote setting
- Customer service experience (internships/volunteer work acceptable)
- Reliable high-speed internet connection
- Positive attitude and problem-solving mindset