Job Description
Launch your career with NexusConnect Solutions—a fast-growing tech company offering fully remote entry-level positions across Atlanta, GA, and Virginia! We're seeking motivated individuals to join our dynamic customer support team. Enjoy competitive compensation, flexible schedules, and comprehensive training—all while working from home. If you're ready to grow professionally and make an impact, apply today!
Responsibilities
- Provide exceptional customer support via email, chat, and phone
- Troubleshoot technical issues and resolve customer inquiries
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to improve service quality
- Adhere to SLAs and maintain high customer satisfaction scores
- Participate in ongoing training and skill development
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home workspace
- Ability to work independently and manage time effectively
- Positive attitude and problem-solving mindset
- Basic technical troubleshooting knowledge