Job Description
Join TechNova Solutions as a Remote Entry-Level Customer Support Specialist and launch your tech career without prior experience! We're seeking motivated individuals in Oklahoma City to provide exceptional customer service through virtual channels. Enjoy flexible remote work while gaining valuable industry skills with full training provided. This role offers competitive pay, comprehensive benefits, and clear growth pathways into technical or leadership positions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Contribute to knowledge base articles and process improvements
- Meet performance metrics for response times and customer satisfaction
- Participate in ongoing training to expand product knowledge
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Proficient with basic computer applications and internet navigation
- Ability to work independently in a remote setting
- Customer-focused mindset with problem-solving aptitude
- Reliable home internet connection and quiet workspace