Job Description
Join our award-winning remote team as an Entry Level Customer Support Specialist! GlobalTech Solutions Inc. is seeking motivated individuals in Detroit, MI and Illinois to provide exceptional virtual customer service. This fully remote position offers flexible hours, comprehensive training, and clear growth paths into technical or leadership roles. Enjoy the freedom to work from home while building a career with a Fortune 500 tech company.
Responsibilities
- Respond to customer inquiries via email, chat, and virtual phone systems
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics for response time and resolution
- Participate in weekly virtual training sessions
- Contribute to knowledge base articles
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or technical support experience
- Proficient in Microsoft Office and web-based tools
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Strong problem-solving and time management abilities
- Reliable high-speed internet connection
- Basic understanding of IT concepts