Job Description
Join TechNova Solutions as a Remote Night Shift Customer Support Specialist and become part of our dynamic team dedicated to delivering exceptional service while enjoying the flexibility of remote work. This urgent opportunity offers competitive compensation, comprehensive benefits, and career growth potential in a 100% remote setting. Work during night hours (10 PM - 6 AM EST) and support our clients with technical expertise and problem-solving skills. We're seeking motivated professionals who thrive in independent environments and are ready to make an immediate impact.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours
- Troubleshoot hardware/software issues and resolve customer escalations
- Document all interactions in CRM systems with precision and detail
- Collaborate with global teams to ensure seamless service delivery
- Adhere to SLA metrics and maintain high customer satisfaction scores
- Contribute to process improvement initiatives for remote support workflows
Qualifications
- 3+ years of customer support experience, including night shift or remote work
- Proficiency in troubleshooting Windows/macOS and cloud-based applications
- Strong written/verbal communication skills with technical aptitude
- Ability to work independently and manage time effectively in remote settings
- Experience with Zendesk, Salesforce, or similar CRM platforms
- High-speed internet connection and quiet home office environment
- Flexible schedule availability for night shift (10 PM - 6 AM EST)