Job Description
Join TechNova Solutions as a Remote Entry-Level IT Support Specialist and launch your career in technology! We're hiring motivated individuals in New York to provide exceptional technical support to clients nationwide. As a remote-first company, we provide all necessary equipment including laptop, headset, and software—so you can start immediately. Enjoy flexible work arrangements while gaining hands-on experience in IT infrastructure, troubleshooting, and customer service. Our collaborative culture offers mentorship from senior engineers and clear pathways for growth into specialized tech roles. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Diagnose and resolve network connectivity problems, security incidents, and system malfunctions
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to implement system improvements
- Train end-users on new technology solutions and best practices
- Monitor system performance and report potential vulnerabilities
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection at home