Job Description
Join TechFlow Solutions as a Remote Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide exceptional customer service while troubleshooting hardware/software issues. Full equipment provided – including laptop, peripherals, and software licenses. Work from anywhere in the US while supporting Fortune 500 clients with cutting-edge technology solutions.
Responsibilities
- Resolve Tier 1-2 technical issues via phone, chat, and remote desktop
- Configure and deploy company-provided hardware/software
- Document ticket resolutions in CRM systems
- Collaborate with senior engineers on complex escalations
- Conduct remote system diagnostics and maintenance
- Train end-users on new technologies
Qualifications
- 0-2 years of IT support experience
- CompTIA A+ certification preferred
- Proficiency with Windows/macOS/Linux
- Strong communication and problem-solving skills
- Ability to work independently in remote environment
- Basic networking knowledge (TCP/IP, DNS)
- High-speed internet required