Job Description
Launch your tech career with TechSolutions Inc. as a Remote Entry-Level IT Support Specialist! We provide all necessary equipment including laptop, headset, and home office stipend to ensure your success. Join our dynamic Charlotte-based team and gain hands-on experience in cloud technologies, cybersecurity fundamentals, and remote collaboration. Enjoy flexible hours, comprehensive training, and a supportive culture that values growth and innovation. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide remote technical support via phone, chat, and email for internal and external clients
- Diagnose and resolve hardware/software issues including OS, network connectivity, and cloud applications
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex technical escalations
- Assist in deploying and configuring new remote work equipment
- Participate in ongoing training to expand technical expertise
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts, security protocols, and cloud services
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Proficiency in Microsoft Office 365 and remote collaboration tools
- Must have reliable high-speed internet connection at home