Job Description
Urgent Opportunity: Join Our Remote Weekend Team! TechSolve Inc. is immediately hiring dedicated Weekend Shift Tech Support Specialists in Oklahoma City. Enjoy the flexibility of remote work with all equipment provided—no setup costs! Work Saturdays and Sundays while supporting cutting-edge technology solutions for our global clients. This is your chance to build a rewarding career with a forward-thinking company that values work-life balance.
Why Join Us?
- Competitive hourly pay ($22-$28)
- Full equipment provided (laptop, headset, software)
- Comprehensive paid training
- Health benefits eligibility
- Clear career advancement path
Responsibilities
- Provide exceptional technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with weekday teams for seamless handovers
- Adhere to SLA metrics and quality standards
- Participate in weekend team meetings and training
- Maintain high customer satisfaction scores
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years in technical support/helpdesk role
- Proficiency with Windows/macOS and cloud platforms
- Strong diagnostic and problem-solving skills
- Excellent communication and patience
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Weekend availability (Sat/Sun, 8am-8pm CST)