Job Description
Join our dynamic team as a Remote Entry-Level IT Support Specialist! TechSolutions Inc. is seeking motivated individuals to provide exceptional technical support to our clients. This fully remote position offers comprehensive training and growth opportunities in a collaborative environment. Enjoy flexible hours, competitive benefits, and the chance to launch your tech career from anywhere in Ohio.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Document technical solutions and maintain accurate case logs
- Provide first-level support for network connectivity and system access
- Collaborate with senior engineers on complex technical escalations
- Conduct system updates and security patches remotely
- Train end-users on software applications and best practices
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic knowledge of operating systems (Windows/macOS)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service experience (helpdesk/support roles a plus)
- Proficient with remote desktop tools (TeamViewer/AnyDesk)
- Valid Ohio driver's license for occasional on-site visits