Job Description
Join TechNova Solutions as a Remote Entry-Level IT Support Specialist and launch your career in tech with unmatched flexibility! We're seeking motivated individuals to provide exceptional technical support to our clients while enjoying the freedom of remote work and customizable hours. This is your opportunity to gain hands-on experience in a dynamic environment where your growth matters.
Why TechNova Solutions?
- 100% remote work with flexible scheduling
- Comprehensive paid training and certification programs
- Clear career advancement path into cybersecurity or cloud roles
- Modern tech stack including AWS and Microsoft Azure
- Collaborative virtual team environment with regular virtual meetups
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot network connectivity, security protocols, and system configurations
- Create and maintain detailed documentation of technical solutions
- Collaborate with senior engineers to resolve escalated issues
- Conduct virtual onboarding sessions for new clients
- Monitor system performance and proactively address potential risks
- Participate in weekly virtual team training sessions
Qualifications
- High school diploma or equivalent (AAS/BS preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection and dedicated workspace
- CompTIA A+ or similar certification (or willingness to obtain)