Job Description
Join our dynamic remote team as an IT Support Specialist and revolutionize how we deliver tech solutions from anywhere in Oklahoma City! We provide all necessary equipment including laptops, dual monitors, and peripherals. Enjoy flexible remote work while supporting enterprise systems, troubleshooting complex issues, and collaborating with cross-functional teams. This full-time role offers competitive benefits, career growth opportunities, and a chance to shape our digital transformation journey.
Responsibilities
- Provide remote technical support for hardware, software, and network infrastructure
- Diagnose and resolve IT incidents via phone, chat, and remote access tools
- Deploy and configure company-issued equipment to remote employees
- Document technical procedures and maintain knowledge base articles
- Collaborate with security team on vulnerability remediation
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong problem-solving and communication skills
- CompTIA A+/Network+ certification preferred
- Ability to work independently with minimal supervision
- Valid Oklahoma driver's license for occasional on-site visits