Job Description
Join our dynamic remote team as an Entry-Level Tech Specialist and kickstart your career in the heart of Cleveland's thriving tech scene! We provide all necessary equipment including laptop, peripherals, and software licenses. This fully remote position offers competitive compensation, flexible hours, and comprehensive benefits. Perfect for recent graduates or career changers looking to grow in a supportive environment.
Why Join Us?
• Industry-leading onboarding program
• Monthly professional development stipend
• Collaborative virtual team culture
• 100% remote work with equipment allowance
• Health, dental, and vision insurance
Responsibilities
- Provide remote technical support via chat, email, and phone for enterprise clients
- Configure, troubleshoot, and maintain provided hardware/software systems
- Document technical procedures and client interactions in CRM system
- Collaborate with senior engineers on complex issue resolution
- Complete mandatory training modules monthly to stay current with technologies
- Participate in daily virtual stand-ups and quarterly team-building events
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic proficiency with Windows/macOS and networking fundamentals
- Strong written communication skills for remote collaboration
- Ability to troubleshoot hardware/software issues independently
- Self-motivated with excellent time management skills
- Must have reliable home internet connection
- Openness to learning new technologies through provided training