Job Description
Launch your tech career with Baltimore Tech Solutions! We're seeking passionate Remote Entry-Level Tech Support Specialists to join our growing team. No experience required – we provide comprehensive training to help you succeed. Enjoy full remote work flexibility while making a real impact in our clients' digital experiences. Join a company that invests in talent and offers clear career progression paths.
Responsibilities
- Provide remote technical support for software/hardware issues via phone, chat, and email
- Troubleshoot connectivity and performance problems for diverse client systems
- Document support cases accurately in CRM systems
- Collaborate with senior technicians to resolve complex issues
- Conduct remote system diagnostics and maintenance
- Deliver exceptional customer service with patience and clarity
- Participate in ongoing skills development programs
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Customer service mindset with empathy and patience
- Reliable high-speed internet connection at home
- Willingness to learn new technologies through training