Job Description
Launch your tech career with our remote Tech Support Specialist role in San Jose! We're seeking motivated individuals with no prior experience to join our dynamic team. As a key player in our customer success journey, you'll troubleshoot technical issues, deliver exceptional service, and grow your skills in a supportive environment. Enjoy flexible remote work while making a real impact in the heart of Silicon Valley. Comprehensive training provided!
Responsibilities
- Resolve technical issues via phone, email, and chat for diverse clients
- Diagnose hardware/software problems using remote access tools
- Document cases accurately in ticketing systems
- Collaborate with senior engineers on complex escalations
- Conduct remote system configurations and installations
- Deliver white-glove customer service with empathy
- Adhere to SLAs and security protocols
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Comfort with remote work technology
- Customer service mindset and patience
- Reliable home office setup with internet