Job Description
Join our dynamic remote team as an Entry-Level Tech Support Specialist and kickstart your IT career from Atlanta! We're seeking motivated individuals to provide exceptional technical assistance to clients nationwide. Enjoy flexible remote work with full benefits, career growth opportunities, and a collaborative culture focused on innovation and professional development.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Document support tickets and maintain accurate case records in CRM systems
- Collaborate with senior technicians to troubleshoot complex technical problems
- Provide clear guidance to clients on system usage and best practices
- Conduct routine system updates and security patches
- Participate in cross-functional team meetings and training sessions
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and customer service orientation
- Ability to learn new technologies quickly through self-study
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)