Job Description
Join our dynamic team as an Urgently Needed Remote IT Support Specialist! We're seeking tech-savvy professionals to deliver exceptional virtual support to clients across Denver, FL and beyond. This high-impact role combines troubleshooting excellence with remote collaboration in a fast-paced environment. Enjoy competitive compensation, flexible schedules, and the opportunity to shape our digital infrastructure from home.
Why TechNova? We're a forward-thinking tech firm revolutionizing remote work solutions. Our Denver-based team thrives on innovation, work-life balance, and cutting-edge cloud technologies. Immediate start available!
Responsibilities
- Provide remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve complex hardware/software issues using diagnostic tools
- Implement security protocols and maintain compliance with IT standards
- Document cases meticulously in CRM systems and update knowledge bases
- Collaborate with cross-functional teams to enhance service delivery
- Proactively monitor systems to prevent outages and optimize performance
- Train clients on new technologies and best practices
Qualifications
- 3+ years of remote IT support experience with cloud platforms (AWS/GCP/Azure)
- Expertise in Windows/macOS/Linux environments and network troubleshooting
- Strong communication skills with ability to simplify technical concepts
- CompTIA Network+ or Security+ certification required
- Proficient in ticketing systems (ServiceNow/Jira) and remote access tools
- Ability to work independently with minimal supervision in a home office
- Valid US work authorization and high-speed internet connection