Job Description
Join Our Remote Team Today! Equipment Provided - Start Immediately!
NexusConnect Solutions is urgently hiring Tech Support Specialists for our remote team based in sunny Miami, FL. No relocation needed - we deliver all equipment directly to your home! This is your chance to launch your career with a forward-thinking tech company offering competitive pay, full benefits, and zero commute. Work from anywhere in the continental US while supporting cutting-edge systems for Fortune 500 clients.
What We Offer:
- Free professional equipment package (laptop, headset, peripherals)
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Provide Tier 2 technical support for cloud-based software systems
- Diagnose and resolve hardware/software issues via remote access
- Document all interactions in Salesforce CRM with precision
- Collaborate with engineering teams on complex troubleshooting
- Train end-users on new system implementations
- Maintain 95%+ customer satisfaction metrics
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years in IT support or help desk environments
- CompTIA A+ or Network+ certification required
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional written/verbal communication skills
- Experience with ticketing systems (Zendesk/Jira)
- Ability to work independently with minimal supervision
- US residency and reliable internet connection